【107年英語友善環境營造-旅宿輔導計畫】報名開跑!Want to be our English-friendly B&B? Join us now !

2018-05-23

  • 計畫簡介

根據訂房軟體Airbnb數據資料顯示,前來臺灣旅遊的世界各國旅客,2017年有高達74%的成長率,臺南拿下各縣市的冠軍。而根據今年臺灣本土訂房平台AsiaYo首季外籍旅客來台住宿訂單,臺南為最受外籍旅客歡迎的城市的第1名。由以上資料顯示,隨著前來臺南觀光旅遊的外籍人士數量不斷攀升,打造臺南成為國際城市、吸引外國人旅遊臺南,營造英語環境之重要性日漸提高 !

臺南市政府推動英語為第二官方語言政策,推出「英語友善標章計畫」積極輔導十大業種營造英語友善環境,包含夜市小吃、店家提供英語菜單,寺廟提供英語線上導覽服務、英文籤詩等措施,方便外籍遊客體驗臺南美食與文化魅力。如今臺南市政府第二官方語言辦公室(以下簡稱二官辦)將輔導對象鎖定民宿業者,將邀請具備國際旅宿經驗的外籍顧問團隊協助,輔導民宿業者營造英語友善環境,將「臺南」城市品牌推向國際旅遊市場。

  臺南市政府二官辦「107年英語友善環境營造-旅宿輔導計畫」,預計輔導20間民宿。輔導期間旅宿業常用文件,如客房房價表、住房須知,以及各式重要標示,將由二官辦免費提供翻譯、美編、印製等服務,並頒發「英語友善標章」;此外,二官辦也將協助民宿業者行銷推廣,將參與本計畫之民宿資訊建置於「臺南英語友善線上地圖」,向外籍人士宣導該地圖,以利國際行銷、提昇各業者業績。

本計畫名額有限,依據報名順序,額滿為止,報名要快喔!臺南市政府二官辦誠摯邀請各位業者、老闆加入臺南市英語友善民宿行列 !

 

  • 報名資訊
  • 報名日期: 2018年6月15日(五)截止
  • 報名方式:請於截止日期前將「報名表」回傳至「臺南市政府第二官方語言辦公室」。報名表回傳方式:
  • 郵遞地址:臺南市安平區永華路二段6號5F 「臺南市政府第二官方語言辦公室-英語友善民宿計畫」侯昭蓉小姐收
  • 傳真號碼:06-295-3090
  • 電子信箱:annabella19940615@gmail.com
  • 報名費用:免費報名,由「財團法人富樂夢教育基金會」贊助相關費用。

注意事項凡完成報名程序並審核資格通過之旅宿業者,不得片面取消參與輔導;如遇特殊狀況,須立即回報主辦單位備查。

  • 輔導流程

一旦您入選為本年度重點輔導之民宿,我們將依照以下輔導流程將您的民宿打造為一個「能提供外籍人士便利、舒適的住宿空間」!

一、 入選民宿需在2周內繳交以下資料:

  1. 客房房價表
  2. 民宿簡介(最多500字)
  3. 住房須知(最多800字)
  4. 登記住宿文件
  5. 逃生指示圖
  6. 早/晚餐菜單(若民宿提供餐點)

二、 二官辦將進行翻譯、美編等工作,並邀請顧問團隊到貴民宿訪查,給予營造英語友善環境之建議。

三、 完成各項文件翻譯、美編後,我們會將文件印製2份,並提供電子檔供民宿日後自行使用。

 

  • 參與效益
  • 若民宿獲得「英語友善標章」(English Friendly,簡稱EF),資訊將建置於「臺南英語友善線上地圖」,向外籍人士行銷推廣
  • 市政府二官辦製作之雙語摺頁,將優先寄送英語友善民宿。
  • 英語友善民宿資訊將於二官辦官方網站(http://oeasol.tainan.gov.tw)露出。

 

  • 退場機制

 

使用權終止:獲得「英語友善民宿」標章認證之業者,如有下列情事之一者,經二官辦查證若屬實,則終止標章使用資格。

  • 接獲申訴或媒體揭示有關英語友善服務等消費者抱怨後,未妥善處理,經查證屬實者。
  • 有違反政府相關法令規定情節重大者,經查證屬實者。
  • 解散、歇業或公告撤銷者。前項情事經查證屬實後,二官辦終止認證資格通之文到15日內,繳回認證證書,並塗銷一切相關標章之圖形、文字,以落實標章使用權終止制度。
  • 專案連絡人

臺南市政府第二官方語言專案辦公室 侯昭蓉小姐 電話:06-299-1111 #7892

Plan introduction

According to data compiled by room reservation software Airbnb, the number of foreign visitors to Taiwan grew by 74 percent in 2017, and Tainan was the top destination out of all cities and counties. According to reservation information compiled by local reservation platform AsiaYo on foreign travelers to Taiwan in the first quarter this year, Tainan was the most popular city for foreign tourists. The above information illustrates Tainan’s ascension as an international city. The number of foreign tourists visiting the city continues to rise, and creating an English-friendly environment will allow the city to attract even more foreign visitors.

 

The Tainan City Government is currently promoting its English as the second official language policy. It has rolled out the “English-Friendly Emblem Plan,” under which it helps specific industries to create an English-friendly environment. For example, night market stands and restaurants now offer menus in English, while temples provide online English audio guide services and English lottery poetry services. This way, foreign visitors will be able to experience Tainan’s culinary and cultural delights in depth. The Tainan City Government’s Office of English as the Second Official Language (OEASOL) has now shifted its focus to providing counseling to B&B proprietors. It will invite a team composed of foreign consultants with experience in international tourist accommodations to provide assistance and teach B&B proprietors how to create English-friendly environments, thereby promoting the “Tainan” city brand in the international tourism market.

 

The OEASOL has launched the “2018 Creating an English-Friendly Environment – Providing Counseling to B&Bs Plan,” and aims to provide counseling to 20 guesthouses. During the counseling period, the OEASOL will offer free translation, graphic design, and printing services for commonly used documents such as room rate lists, guest information, and all types of important signs. It will also issue the “English-Friendly Emblem.” In addition, the OEASOL will assist guesthouses in marketing and promoting themselves. Information on the participating B&Bs will be included on the “Tainan English-Friendly Map.” The map will be promoted to foreign visitors to facilitate international marketing and improve the results of all participants.

 

The number of guesthouses that can take part in this plan is limited, and spaces will be allotted on a first-come, first-served basis until full. The OEASOL invites all proprietors and owners to join the ranks of Tainan’s English-friendly guesthouses!

 

Enrollment information

Enrollment deadline: June 15, 2018 (Friday)

Enrollment method: Please fill out the “application form” before the enrollment deadline and return it to the “Office of English as the Second Official Language, Tainan City Government.”

Delivery methods:

  • By post: addressed to Ms. Hou Zhao-rong, “Office of English as the Second Official Language, Tainan City Government – English-Friendly B&B Plan,” 5F, No. 6, Yonghua Road, Section 2, Anping District, Tainan
  • By fax: 06-295-3090
  • By email: annabella19940615@gmail.com

Enrollment fee: none. The “FLOMO Education Foundation” is sponsoring all related fees.

Notes: B&Bs that complete the registration process and pass the qualifications review cannot unilaterally withdraw from the program. If special circumstances arise, the organizer must be notified immediately.

 

Counseling process

We will adhere to the following counseling process if you are selected as one of the B&Bs to receive counseling for this year to make your guesthouse “a convenient and comfortable place to stay for foreigners!”

 

1. Selected B&Bs must provide the following documents within two weeks’ time:

- Room rate list

- Guesthouse introduction (up to 500 words)

- Guest information (up to 800 words)

- Guest registration documents

- Emergency evacuation map

- Breakfast/dinner menus (if meals are provided)

 

2. The OEASOL will provide translation, graphic design, and other services. It will also invite its consulting team to visit and examine the guesthouse and provide recommendations on how to create an English-friendly environment.

 

3. We will print the two copies of all documents after the translation and graphic design work is completed. Guesthouses will be provided digital copies for future use.

 

Participation benefits

- Guesthouses that receive the “English-Friendly (EF) Emblem” will have their information included in the “Tainan English-Friendly Map” and be promoted to foreign tourists.

- English-friendly guesthouses will receive precedence in receiving bilingual brochures produced by the OEASOL.

- The information of English-friendly guesthouses will be shared on the OEASOL’s website (http://oeasol.tainan.gov.tw).

 

Exit mechanism

Termination of usage rights: the right to use the “English-Friendly B&B” emblem will be terminated for guesthouses that have obtained the emblem if one of the following circumstances occurs and the situation is corroborated by the OEASOL.

- Complaints are received or the media reports on customer complaints regarding English-friendly services, but no appropriate actions are taken to remedy the situation and it is corroborated to be valid.

- Related government laws and regulations are seriously violated, and the violations are corroborated to be true.

- The guesthouse closes, goes out of business, or announces cancellations, and the aforementioned circumstances are corroborated. The OEASOL will terminate the certification qualifications; inform the guesthouse in writing to return the certification within 15 days and cover up all graphics and text related to the emblem; and activate the termination system for the use of the emblem.

 

Contact person

Ms. Hou Zhao-rong

Telephone: 06-299-1111 ext. 7892

Office of English as the Second Official Language, Tainan City Government