【二官語新聞】黃偉哲授證計程車駕駛英語友善標章 期勉外語培訓計畫促升台南國際觀光城市風貌Tainan City Mayor Huang Wei-che Awards English-Friendly Emblems to Taxi Drivers

2020-04-28

武漢肺炎疫情直接造成觀光餐飲產業重大衝擊,台南市政府加大力道輔導計程車司機增進英日韓語言軟實力!台南市長黃偉哲今(28)日親自授證英語友善標章予53位通過培訓計畫的駕駛人員,勉勵大家提升語言優勢擴增客源,期許未來台南展現身為國際級的觀光城市高品質更友善的風貌,與會的韓季蒼理事長並還贈台南在地的鳳梨予黃偉哲市長表達感謝。

 

台南市長黃偉哲表示,台南身為國際級的觀光城市,遊客來自全世界,雖因疫情航線暫停,但值此休息時期,很高興業者與駕駛朋友都能利用交通部的專案課程,充實自我的職能與經驗交流,無論是將結業的英語課程或即將開設的日、韓語課程都能踴躍報名參與,市府也會再做開課的評估滿足大家充電學習的需求,期許未來駕駛朋友能精進專業技能與武器,台南市的服務品質也再更為提升,展現不一樣的城市風貌。

 

今天的活動,台南市議員蔡筱薇、李啟維也到場關心。

台南市計程車客運商業同業公會理事長韓季蒼表示,鑑於過往司機遇到日韓旅客,多只能用英語溝通,為優化服務,感謝觀旅局大力協助,延續既往的英語課程外,更將開辦日韓課程協助駕駛自我進修,強化駕駛的外語能力也更了解台南的觀光資源,得以依據遊客屬性及需求,推薦符合需求兼具特色的遊程,增進自身優勢與服務品質。

 

觀旅局指出,2019來訪的外籍旅客約64萬人次,較2018年增長20%,其中日韓各增長34%和32%:為因應日韓籍旅客的增長,此次獲中央的補助,5月將開設日韓語言培訓課程,共有三組課程:「台南觀光資源及行程設計」、「台南觀光資源日語介紹及對話練習」、「台南觀光資源韓語介紹及對話練習」,共為期二個月,也將推出英、日、韓三語手指書,希望課程內容與實用性能為駕駛的營運增添利器,提升外語能力營造出差異化優勢,更建立台南為國際友善旅遊環境的口碑。

Tourism and the F&B industry have been hit hard by COVID-19. In response, the Tainan City Government has invested in promoting the English, Japanese, and Korean proficiency of local taxi drivers. Today (28th), Mayor Huang Wei-che issued English-friendly emblems in person to 53 taxi drivers that qualified after receiving training. This training program encourages business operators to increase business by elevating their language proficiency. Mayor Huang anticipates that in the future, Tainan, which is already an internationally renowned tourism hotspot, will become an even more tourist-friendly city. President Han Ji-Cang of the Tainan City Taxi Association also attended the event and presented Mayor Huang with local pineapple cakes as a token of thanks.

Mayor Huang mentioned that as a popular international travel destination, Tainan attracts tourists from around the world. Although global air travel has been temporarily suspended because of the pandemic, business operators and drivers have taken this time to attend courses organized by the Ministry of Transportation and Communications, thereby further enhancing their professional skills. Turn out for the English course has been excellent and interest in the upcoming Japanese and Korean courses has also been high. The municipal government conducts course assessments to ensure that everyone's needs are met. Mayor Huang anticipates that in the future, drivers can continue to strengthen their professional skillsets, which will further elevate service quality in Tainan.

Tainan City Council members Tsai Hsiao-Wei and Li Chi-Wei also attended the event. President Han state that in the past, when drivers picked up Japanese or Korean tourists, their only means of communication was to speak English. To improve their services, the Bureau of Tourism will now offer Japanese and Korean courses on top of English courses. In addition to strengthening drivers' language proficiency, these courses also give drivers a better understanding of Tainan's tourism resources. After having taken these courses, drivers can recommend itineraries that suit the needs of different tourists. Improving their quality of service is an ideal means of giving drivers a competitive edge.

Statistics published by the Bureau of Tourism indicate that 640,000 foreign persons visited Tainan in 2019, a 20% increase compared to 2018. In particular, the number of Japanese and Korean tourists grew by 34% and 32%, respectively. To accommodate the growth in Japanese and Korean travelers, the central government subsidized the Tainan City Government's Japanese and Korean training courses, which are set to begin in May. A total of three courses are offered, namely "Tainan's Tourism Resources and Itinerary Design," "Introducing Tainan's Tourism Resources and Conversing in Japanese," and "Introducing Tainan's Tourism Resources and Conversing in Korean." The courses are taught over a period of two months. An English-Japanese-Korean trilingual booklet will also be published shortly. The pragmatic content of these courses will undoubtedly help with taxi drivers' business. By improving their language skills, taxi drivers can set themselves apart and enhance Tainan's reputation as a city that is friendly to international tourists.