南市府觀光英語系列課程 鞏固店家英語實戰力Tainan City Government Launches Tourism-Related English Courses to Strengthen Proprietors’ English..

2021-11-08

  • Tainan City Government Launches Tourism-Related English Courses to Strengthen Proprietors’ English Proficiency

為提升台南市整體英語環境,台南市政府自2015起便開始推動英語友善環境計畫,期能創造「對英語使用者友善、對英語學習者友善的國際化環境」。今年臺南市政府第二官方語言專案辦公室特別與崑山科技大學語言中心合作,於1112月辦理「觀光旅遊英語系列課程」,增強並鞏固英語友善店家英語力,為即將來臨的外籍旅客做好萬全準備。

黃偉哲市長表示,因應2030雙語國家政策,市府戮力辦理相關英語活動,致力提升市民英語力,如:剛於10份結束的英語友善計程車培訓,培訓內容包含計程車英語常用句,透過半日課程讓計程車司機能快速習得工作必備英語句。甫結訓,二官辦隨即接獲台南晶英酒店來電表示近期有大批外籍遊客有搭程計程車需求,故受訓後的英語友善司機們也立馬有機會將所學實際應用於工作中。另,統計至915日止,僑居臺南市之外籍人士即有63,890人,佔本市總人口約百分之三。綜上,足見臺南對於英語友善環境之需求。

市府二官辦表示,英語友善計畫開跑至今,已輔導超過1697位店家業者,今年度新增88間餐飲類店家、16位計程車司機,除了每年不間斷辦理英語計程車培訓、輔導店家、寺廟等建製英語友善菜單與型錄,也持續更新臺南英語友善線上地圖資訊,方便外籍人士能輕鬆在線查找南市英語友善店家。

崑山科技大學表示,為營造國際化的校園環境,除積極遴聘海外學者及專業師資,亦自2015起,每年暑假皆開辦「英語強化夏令營」透過實際英語演練與技巧學習,加強培養學生的外語能力,拓展學生生涯規劃及未來就業發展。今年度非常榮幸能與二官辦合作辦理觀光英語系列課程,期望能藉由學校專業師資,以豐富教學經驗,帶領英語友善店家一步步打好實務英語基礎,讓店家從此面對外國遊客也能老神在在。

二官辦本次辦理活動內容依各旅宿、餐廳需求,規劃主題內容包含:迎賓與方向指引、客服電話接聽與處理、英語點餐應答、英語旅遊會話等。誠摯邀請本市英語友善店家踴躍報名(非英語友善店家者也歡迎留下聯絡資訊,將為您安排至候補名單中)線上報名網址: https://reurl.cc/XlaWXe活動詳情請見二官辦官網: https://reurl.cc/q1Km9n

  • Tainan City Government Launches Tourism-Related English Courses to Strengthen Proprietors’ English Proficiency

 

The Tainan City Government launched a plan in 2015 to create an English-friendly environment with the aims of enhancing the city’s overall English environment and establishing an “international environment that is friendly to both English speakers and English learners.” This year, the Tainan City Government’s Office of English as the Second Official Language (OEASOL) collaborated with Kunshan University’s Language Center to offer “English for Tourism and Travel Courses” in November and December. The purposes are to strengthen and consolidate the English proficiency of the proprietors of English-friendly shops, as well as prepare them to receive future foreign tourists.

 

Mayor Huang Wei-che says that the city government is responding to the central government’s Bilingual Nation 2030 policy by organizing English-related activities to improve the English proficiency of residents. For example, the city completed a half-day training course for taxi drivers in October. The taxi drivers learned English phrases that frequently come up during taxi rides and others that are essential for their work. Right after this course ended, the OEASOL received a call from Silks Place Tainan, which said that numerous foreign tourists are requesting taxis, so those taxi drivers who underwent English-friendly training will have the opportunity to immediately apply what they learned. Statistics show that as of Sept. 15, there are 63,890 foreigners living in Tainan, which accounts for three percent of the population. All this shows that it’s imperative for Tainan to construct an English-friendly environment.

 

The OEASOL says that from the launch of the English-friendly plan until the present, it has advised over 1,697 proprietors. This year, the city added an additional 88 restaurant proprietors and 16 taxi drivers to its English-friendly ranks. It continues to organize English-language training courses for taxi drivers and advise shops and temples on creating English-friendly menus and catalogs. The online Tainan English-friendly map is also frequently updated to make it easy for foreigners to find English-friendly businesses online.

 

Kunshan University says that in order to create an international campus environment, it actively recruits foreign scholars and professional qualified teachers. In addition, it has organized the “Intensive English Summer Camp” every summer since 2015 to strengthen and deepen students’ foreign language proficiency and broaden their career planning and future employment prospects through practical English drills and skill learning. The university says it was a privilege to work with the OEASOL this year to conduct the “English for Tourism and Travel Courses.” It hopes its professional qualified teachers are able to provide an enriching educational experience that progressively guides English-friendly proprietors to construct a solid foundation for practical English use so that they’ll have no trouble communicating with foreign tourists in the future.

 

The OEASOL planned the content of the courses based on the requirements of hospitality providers. The themes include welcoming and directing guests; answering and handling telephone customer service inquiries; English responses to menu ordering; and travel conversations in English. The OEASOL invites all of the city’s English-friendly establishment proprietors to sign up (non-English-friendly establishment proprietors are welcome to leave their contact information for the waiting list). The address for online registration is: https://reurl.cc/XlaWXe. For more details about the courses, please visit the OEASOL’s website: https://reurl.cc/q1Km9n.